Privacy Policy

Information We Collect

Personal Information

When you make a booking or contact us, we may collect:

• Name and contact details (email, phone number)
• Billing and payment information (processed securely through our payment partner)
• Booking preferences and accommodation requirements
• Vehicle registration details
• Accessibility requirements
• Emergency contact information

Automated Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or source
• Device information and screen resolution
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use your information to:

• Process and confirm your campsite bookings
• Communicate with you about your reservation and event details
• Provide customer support and respond to inquiries
• Send important updates about your booking or site operations
• Improve our website, services, and facilities
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)
• Analyze website usage and performance

Information Sharing

We may share your information with:

• Service Providers – Payment processors, booking platforms, and IT service providers
• Event Partners – Silverstone Circuit and other venue operators as necessary
• Legal Authorities – When required by law or to protect rights and safety
• Business Transfers – In the event of a merger, sale, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified partners
• Regular security audits and updates
• Limited staff access to personal information
• Secure data storage and backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for:

• Booking Data – 7 years (for accounting and legal compliance)
• Marketing Data – Until you unsubscribe or request deletion
• Website Analytics – 26 months (anonymized after 14 months)
• Support Inquiries – 3 years for service improvement

Your Privacy Rights

Under UK GDPR, you have the right to:

• Access – Request a copy of your personal data
• Rectification – Correct inaccurate or incomplete data
• Erasure – Request deletion of your data (subject to legal obligations)
• Restriction – Limit how we use your data
• Portability – Receive your data in a structured format
• Object – Opt out of marketing communications or data processing
• Withdraw Consent – Revoke consent for specific data uses

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party sites (e.g., our ticketing partner, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including standard contractual clauses approved by the ICO.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

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